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Legal

Privacy Policy

We respect your privacy. This policy describes how we handle personal information when you browse our website or inquire about a stay at The Leaf Playacar.

Last updated: June 2026

1. Introduction

Casa Princesa operates the website at casaprincesa.mx (the "Site") to showcase and accept inquiries for The Leaf Playacar, a vacation rental located in Playacar Fase II, Playa del Carmen, Quintana Roo, Mexico.

This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using the Site or submitting an inquiry, you agree to the practices described here.

2. Information We Collect

We collect information you provide directly when you contact us or submit the inquiry form, including:

  • Name
  • Email address
  • Phone number (optional)
  • Intended check-in and check-out dates
  • Number of guests
  • Message content and any special requests you choose to share

3. Automatically Collected Information

When you visit the Site, our hosting provider may automatically collect standard technical data such as your IP address, browser type, device type, referring URL, and pages viewed. This information is used to operate, secure, and improve the Site.

We do not use third-party advertising cookies or sell your personal information.

4. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide availability or booking information
  • Communicate with you by email or WhatsApp regarding your stay
  • Prepare quotes, confirmations, and guest-related correspondence
  • Maintain records of inquiries and bookings
  • Protect the Site against abuse, fraud, or unauthorized access
  • Comply with applicable legal obligations

5. How We Share Information

We do not sell or rent your personal information. We may share information only in these circumstances:

  • With service providers that help us operate the Site or send emails (for example, hosting and email delivery providers), under confidentiality obligations
  • With property management, cleaning, or concierge partners when necessary to fulfill a confirmed reservation
  • When required by law, regulation, legal process, or governmental request
  • To protect the rights, property, or safety of guests, staff, or the property

6. Third-Party Services

The Site may link to or integrate with third-party services. If you choose to use them, their own privacy policies apply:

  • Email delivery through Resend when you submit the inquiry form
  • WhatsApp if you contact us through a WhatsApp link
  • Airbnb or other booking platforms if you complete a reservation through an external listing

7. Data Retention

We retain inquiry and booking-related information for as long as needed to respond to your request, manage your stay, resolve disputes, and meet legal or accounting requirements. When information is no longer required, we delete or anonymize it where reasonably possible.

8. Security

We use reasonable administrative and technical measures to protect personal information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or restrict certain uses of your personal information. You may also opt out of non-essential communications at any time by contacting us.

To make a privacy request, email us at the address listed at the bottom of this page. We may need to verify your identity before processing a request.

10. International Visitors

The property is located in Mexico. If you access the Site from outside Mexico, you understand that your information may be processed in Mexico and in the countries where our service providers operate.

11. Children's Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of the Site after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

For privacy questions or requests, contact Casa Princesa at ioana.motoc@yahoo.com.